Essential information concerning COVID-19 for all who use the Nyra Platform.

We understand that having your services delivered during this outbreak is concerning. Nonetheless, many of you rely on critical services that must continue to be provided. Every day, we work with our platform's workforce to ensure that these services are delivered safely.

1. Mandatory infection control training

The Department of Health has offered infection control training for aged care and disability assistance staff, as previously announced. It is distinctively about COVID-19 risk management. This training has been completed by every employee who provides support to you. It is required. Workers who have not completed this training are unable to provide services at this time. A COVID-19 badge will be added to a worker's profile once they have finished the programme. Do not be worried if you want to hire someone who has not yet finished this training. They will not be given your job or be permitted to provide services to you until they have completed the training.

2. Screening questions before supports are provided

Nyra is particularly good at keeping in touch with its employees; they should not be giving services if they have been travelling, are sick, or are now self-isolating. They should also avoid providing services if they are lately exposed to people who have been diagnosed with COVID-19. Prior to receiving services, we recommend that you do a phone/zoom/facetime discussion with the worker to ensure whether the worker, or someone they live with or have close association with, has:

Have you undertaken an international travel in the recent 14 days?You've been unwell with respiratory problems, an illness similar to flu, or a fever in the last 14 daysHave you had a COVID-19 case that was confirmed or suspected in the recent 14 days, or are you self-isolating?

If the answer isyes to any of these questions, don't use the services. Please contact the Nyra Team so that we can assist you in finding another worker

3. Consider using family members to provide supports

If you are concerned about having an aged care or support worker in your house, a family member who already lives there may be able to provide the necessary assistance during the pandemic. We can assist you in putting this plan in action. To be precise, we'd need to add the family member to the platform as a worker. If you'd like to learn more about this alternative, please contact us.

We're here to help you have your vital services provided in a safe and efficient manner that suits your needs. Please contact us for more information.

family members
Non-contact support

4. Non-contact support

Workers are also delivering non-contact support during the pandemic, as previously communicated. This could involve things like shopping and phone/video conferencing assistance. Ask for a non-contact support by clicking here.

Please check the Department of Health's website for the most up-to-date information on the COVID-19 pandemic.


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