Providing assistance during the COVID-19 outbreak

While you are at home, a Nyra care worker can provide you with non-contact support.

How Nyra be of assistance?

The COVID-19 Pandemic is extremely concerning for Nyra users and society as a whole. We've considered how Nyra might be able to assist those in the community who are affected or at threat. Ultimately, it's what we do to aid others in the community.

Much of the in-home care and support provided by workers on the platform revolves around providing critical services for day-to-day living, and this will continue.

Non-contact support is now available in the form of performing chores on behalf of people and assistance through video/phone.

Additional services we provide

Performing Errands

Items will be delivered and left at the front door after being picked up.

Social assistance via the phone

A caregiver can phone you a few times a week to check in and make sure you're not feeling lonely.

Workers that can be trusted

All Nyra platform employees have passed our onboarding procedure and have a current police check and references. An obligatory COVID-19 Infection Control Training is also required of all employees.

Necessary information and resources regarding COVID-19

The COVID-19 (Coronavirus) epidemic in Australia is being treated as a public health emergency by the Australian government. To stop the virus from spreading, we must all continue to take precautions to ensure the safety of those who receive and offer care and assistance through the Nyra platform.
We always follow the Department of Health's instructions and keep the independent care and support workers up to date as new information becomes available. We want to help our community make the best decisions possible when it comes to providing care and assistance.
Similarly, we're sharing this information with you so that you may make the best, most enlightened decisions possible about how to get care and support as the situation develops.

International Travel

All foreign nationals have been barred from entering Australia. Only Australian citizens, residents, and direct family members are permitted to enter the country.
All foreign visitors to Australia must self-isolate for 14 days.

Domestic Travel

Prime Minister Scott Morrison has advised Australians to cancel any non-essential domestic travel arrangements they may have in the near future. The Prime Minister has stated that any scheduled interstate visits due to the forthcoming school holidays must be cancelled. Several Australian governments now force interstate passengers to self-isolate for 14 days, effectively sealing their borders. Please click here for the current travel information.

Domestic Travel
not feeling well

If you are feeling unwell

Please seek medical assistance if you are sick and believe you are suffering from COVID-19 symptoms. The National Coronavirus Helpline is available 24 hours a day, seven days a week and can provide advice on what to do if you are infected with the virus. You can call them at 1800 020 080.

Care and support services when self-isolating

During your period of isolation, you will not be able to receive direct contact care or assistance. Please contact your GP as soon as possible if your services are required for everyday living.

Non-contact care and support services, such as phone support or performing errands, are available.

If you are self-isolating, you must immediately inform your care or support worker. If you are having trouble reaching them, please contact the Nyra team at and we will assist you in delivering the message to your worker as soon as possible.


What if my care or support worker is unwell or has been travelling overseas?

As the crisis evolves, we've been speaking with the platform workers, and any worker who is ill or has travelled will be isolated and will not be able to provide care and support. You could ask your employee the following questions:

Have they visited any of the countries on the prohibited list in the recent 14 days?Do they appear to be ill?

If they answer yes is affirmative to any of these questions you should cancel services with them and schedule the time when they can resume.

If your worker is unable to serve you, the Nyra staff is ready to assist you in finding another worker. Please contact the staff directly at or by email at [email protected].

We recognise that this is a tumultuous time. Please get in contact with our team if you have any queries or issues. During the time being, the best thing you can do for yourself is maintain a healthy immune system, eat well, and get plenty of rest.


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